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Last Updated: [10/11/2024]

Thank you for shopping at psinstant. We aim to ensure your satisfaction with every purchase. Due to the nature of digital products, including PlayStation Plus memberships and gift cards, specific conditions apply to refunds and returns. This policy complies with U.S. and European Union (EU) laws, including the EU’s Consumer Rights Directive, General Data Protection Regulation (GDPR), and relevant U.S. consumer protection laws. Please read carefully before making a purchase.

1. Digital Products and Refund Eligibility

All products on psinstant are digital, delivered electronically via email or download. Please note:

  • Digital Products are Non-Returnable: Once a digital product has been delivered, it is considered “used” and cannot be returned or refunded, in accordance with consumer protection laws.
  • EU Customers: By completing a purchase, EU customers agree to immediate access to digital content, thus waiving their right to cancel under the EU’s Consumer Rights Directive.

2. Refund Conditions

Refunds are issued only under the following circumstances:

  • Non-Delivery: If you do not receive the digital product within 24 hours due to a technical issue on our end, please contact us at [email protected]. We will verify the issue and, if undeliverable, issue a refund.
  • Defective or Incorrect Code: If you receive a code that is incorrect or unusable, please contact us immediately. Upon verification, we will either replace the code or issue a refund.

3. Non-Refundable Situations

Please be aware that we do not provide refunds for:

  • Change of Mind: Purchases are final; refunds are not issued if you change your mind after purchase.
  • Incorrect Product Selection: Ensure the product details meet your needs before completing your purchase, as we cannot issue refunds for accidental purchases.
  • Redeemed Codes: We cannot offer refunds for codes that have already been redeemed or activated.

4. Refund Request Procedure

If you qualify for a refund, follow these steps:

  1. Contact Us: Email [email protected] with your order number, description of the issue, and any relevant supporting documentation or screenshots.
  2. Verification: We will verify the issue within 1-3 business days and may request additional information.
  3. Resolution: Approved refunds are issued to the original payment method within 5-10 business days, depending on your payment provider.

5. Chargebacks and Disputes

If a chargeback is filed without contacting us to resolve an issue, psinstant reserves the right to block further purchases and dispute the chargeback with the relevant financial institution.

6. Contact Information

If you have any questions or need further assistance, please contact us:

Email: [email protected]
Address:New york usa
Phone: +16072848890

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.