At PSInstant, we pride ourselves on providing fast, reliable delivery of your digital products. Below is everything you need to know about our shipping and delivery process:
1. Digital Delivery
All of our products, including PlayStation Plus subscriptions and PlayStation gift cards, are delivered digitally. Once your payment is processed, you will receive an email with your product within minutes (usually within 24 hours).
2. Delivery Time
- Instant Delivery: Once payment is completed successfully, most orders are processed immediately, and you will receive your digital product via email.
- Manual Verification: In some cases, a brief manual verification may be required, which could delay delivery by up to 24 hours. We will notify you if this is the case.
3. Email Address
Please ensure you provide a valid email address at checkout. Your digital product will be sent to this address, and we cannot be responsible for delivery issues if the email address is incorrect.
4. No Physical Shipping
Since our products are digital, there is no physical shipping involved, which means there are no shipping fees. You can enjoy your purchase immediately without the wait.
5. Order Tracking
For digital products, tracking is not applicable. However, if you experience any issues or do not receive your product within the expected delivery window, please contact us at [email protected], and our support team will assist you.
6. Delivery Issues
If you haven’t received your product within 24 hours, please follow these steps:
- Check your spam/junk email folder.
- Ensure the email address provided at checkout was correct.
- Contact our customer support team with your order details at [email protected].
7. Refunds and Returns
Due to the nature of digital products, we do not offer refunds or exchanges unless there is an error on our part (e.g., an incorrect product or technical issue). Please refer to our [Refund Policy](link to refund policy) for more details.